Terms of service

Program Participation

Participation in courses, programs and coaching by Hanna Strategy is voluntary and subject to the terms of this Agreement.

 

 

2. Nature of Services (Disclaimer)

The Participants acknowledge that:

  • Hanna Strategy is not providing psychotherapy, psychiatric care, medical treatment, or crisis intervention, unless explicitly stated in writing.

  • Participation may involve discussion of sensitive personal, relational, emotional, spiritual, or business matters.

  • Participants are solely responsible for determining whether participation is appropriate for them.

  • Participants voluntarily assume all risks associated with participation.

 

 

3. Mutual Confidentiality

3.1 Definition of Confidential Information

“Confidential Information” includes, but is not limited to:

  1. Personal disclosures of any Participant, including trauma history, emotional processing, medical/psychological information, relational or spiritual information.

  2. Information about spouses, families, or third parties disclosed in the Program.

  3. Any individual appearing in live or prerecorded sessions, including names, voices, images, written comments, chat messages, and testimonials.

  4. Case studies, identified or de-identified.

  5. All Program content, frameworks, tools, exercises, recordings, written materials, and intellectual property.

  6. Information about current of former employers, or partners that is not publicly available.

Confidential Information does not include information that:

  • Is publicly available without breach

  • Was lawfully known prior to disclosure

  • Is required to be disclosed by law (with notice where permitted)

 

3.2 Obligations of the Parties

Participants’ obligations:

  • Maintain strict confidentiality regarding all other Participants’ Confidential Information.

  • Not disclose, reproduce, summarize, share, or use such information outside the Program.

  • Not identify or reference individuals appearing in recordings.

Coach’s obligations:

  • Maintain strict confidentiality regarding Participants’ personal and sensitive information.

  • Not disclose Participants’ confidential information outside the Program except as required by law, for safety, or to protect intellectual property.

Mutual enforcement:

  • Participants may seek remedies for breaches by other Participants.

  • The Coach may enforce confidentiality protections against Participants.

Duration:

  • These obligations survive indefinitely.

 

 

4. Portal Access & Prerecorded Content

  • Access is licensed to the Primary Participant and approved Spouse Participant only.

  • Login sharing is strictly prohibited.

  • Participants may not record, screenshot, copy, extract, AI-transcribe, download, or redistribute Portal content.

  • Unauthorized use constitutes a material breach and copyright infringement.

  • The Coach may monitor access and suspend any account for suspected breach.

 

5. Intellectual Property

All Program content is the exclusive intellectual property of Hanna Strategy and is protected under Canadian copyright law.

Participants may use materials for personal use only. Participants shall not:

  • Teach, replicate, license, sell, or distribute Program content

  • Create derivative works

  • Use materials for commercial purposes

 

6. Non-Disparagement

Participants and the Coach agree not to make false, misleading, defamatory, or damaging statements about:

  • The Coach

  • The Program

  • Any Participant

  • Any individual appearing in Program content

 

7. Privacy & Personal Information (PIPEDA Compliance)

7.1 Collection

Hanna Strategy collects personal information, including:

  • Name, email, phone, mailing address

  • Billing/payment information

  • Emergency contacts

  • Personal disclosures during sessions

  • Technical data and portal usage

  • Recorded video/audio participation

7.2 Use

Personal information is used to:

  • Deliver the Program

  • Process payments

  • Manage Portal access

  • Maintain safety and integrity

    Comply with legal obligations

  • Protect intellectual property

  • Improve services

7.3 Consent

By enrolling, Participants consent to the collection, use, and storage of their personal information, including storage on secure cloud platforms or LMS systems like Thinkific.

Participants may withdraw consent in writing, subject to contractual or legal obligations, which may limit participation.

7.4 Third-Party Providers

  • Information may be processed by service providers, including payment processors, video platforms, and LMS systems.

  • Information may be stored outside Canada.

7.5 Access & Correction

Participants may request access to or correction of personal information by contacting info@hannastrategy.com.

7.6 Retention

Information is retained only as long as reasonably necessary. Recorded sessions may be retained indefinitely for educational and IP purposes.

 

 

8. Fees & Refund Policy

  • Program fees are due at registration or as outlined later in this document.

  • Unless otherwise stated, fees are non-refundable.

  • Removal due to breach does not entitle a refund.

 

9. Breach & Remedies

Breaches may cause irreparable harm. In the event of a breach, the Coach may:

  • Remove Participants without refund

  • Terminate Portal access

  • Seek injunctive relief

  • Seek monetary damages

  • Recover legal fees on a substantial indemnity basis

  • Pursue statutory damages under Canadian copyright law

 

10. Limitation of Liability

  • The Coach is not liable for indirect, incidental, consequential, emotional, psychological, or reputational damages.

  • Total liability shall not exceed the total Program fees paid.

 

11. Mandatory Legal Disclosure

Nothing prevents disclosure where required by law, including court order, subpoena, or mandatory reporting. Notice will be provided where legally permitted.

 

 

12. Dispute Resolution

  • Parties shall first attempt good-faith negotiation.

  • Unresolved disputes shall be submitted to binding arbitration in Ontario under the Arbitration Act, 1991 (Ontario).

  • Judgment may be entered in any court of competent jurisdiction in Ontario.

 

 

13. Term & Survival

The following survive indefinitely:

  • Confidentiality

  • Intellectual property

  • Non-disparagement

  • Indemnification

  • Limitation of liability

 

14. Governing Law

This Agreement is governed by Ontario law and applicable federal laws.

 

 

15. Entire Agreement

This Agreement is the complete understanding between the Parties and supersedes all prior agreements.

 

 

16. Acceptance

By enrolling, attending, or accessing the Program or Portal the Participant acknowledges:

  • They have read this Agreement

  • They understand its legal effect

  • They agree to be legally bound